If you get the item and you decide you don’t want it, you can return it within 14 days.

14-DAY RETURN POLICY

If you are unhappy with your product, you can return it within 14 days. Your 14-day period starts from your day of delivery.

Unwanted items must be returned in a fully re-saleable condition, which includes being in the original, unmarked and undamaged packaging or something similar.

Email our customer service team and we’ll let you know how to return it, or arrange for a collection. Once it gets back to us, you’ll receive a full refund (minus any collection costs, if you use our service).

HOW MUCH DO RETURNS COST?

If you need to return an item because it’s faulty, or we have done something wrong, You will not be charged.

If you are returning an item because you’ve changed your mind. This must be pre-arranged, and any returns that are not arranged in advance will be rejected.

HOW MUCH DO COLLECTIONS COST?

If you would like us to collect your return, we can send our dedicated collections team for a £199 charge anywhere in the UK. (The collection fee will be deducted from your refund.)

Remember, unwanted items must be returned in a fully re-saleable condition, which includes being in the original, unmarked and undamaged packaging or something similar.

Our collections team will inspect the product on-site with you to ensure that it meets the criteria.

PRODUCTS THAT CAN NOT BE RETURNED

We do not accept returns under this policy for items that are damaged, worn or have any other defects.

We do not accept return requests for items that have been delivered over 30 days ago.

We do not accept items that are not in a fully re-saleable condition, which includes being in the original, unmarked and undamaged packaging or something similar.

We do not accept returns on orders where the returns policy has already been used against a prior purchase for the same customer.

We do not accept returns when we suspect dishonesty or misconduct on your part.

The above does not affect your statutory rights.